PRIVACY POLICY

Last Updated: July 2026

At Memories Out Loud, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, submit inquiries, or rent our audio guestbooks.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as information generated during your rental:

  • Personal and Contact Information: Names, email addresses, phone numbers, and delivery/shipping addresses.

  • Event Information: Date, time, location, and type of your event.

  • Audio Data: The voice recordings and messages left by your guests on our vintage audio guestbook phones.

  • Payment Details: All payment processing is handled securely through a third-party merchant service; we do not store full credit card numbers on our servers.

2. How We Use Your Information

We use the collected data to provide, maintain, and improve our rental services, specifically to:

  • Process bookings, handle billing, and coordinate delivery or drop-off of the equipment.

  • Process, edit, and deliver your final audio guestbook files to you after your event.

  • Send transaction-related communications, such as booking confirmations, invoices, and updates.

  • Send occasional marketing emails regarding special offers or updates if you have opted in (you can unsubscribe at any time).

3. Audio File Ownership and Privacy

We treat the audio messages left by your guests with the utmost respect and confidentiality:

  • Private Delivery: The audio recordings from your event are delivered exclusively to you via a secure link or physical drive as outlined in your contract.

  • Marketing & Social Media: We will never share or publish any of your guests' voice recordings publicly online, on social media, or for promotional purposes without your explicit, written permission.

  • Data Retention: We retain copies of your event's audio files for a limited period after delivery to ensure you have a backup in case of loss, after which they are permanently deleted from our temporary storage.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share information with trusted third-party service providers who assist us in operating our business (such as web hosting, payment processors, and shipping carriers), subject to strict confidentiality agreements.

5. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information and audio files from unauthorized access, disclosure, or alteration.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections, or ask that we delete your personal information from our active records.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: